Our guests are like family friends to us, but we would like to point out a few rules that apply in the hotel.
1. Booking
It is possible to make a reservation by paying the agreed deposit via e-mail or telephone by bank transfer to the Cassa Rurale di Fiemme scarl on the current account IBAN IT 64 K 08184 35840 000 00 1042228.
The reservation is confirmed only after payment of the deposit, which is equal to at least the cost of 1 night. For one-night stays, the amount must therefore be paid in full in advance. The Vanzetta family does not commit itself to bookings without payment of a deposit. If the guest decides to anticipate the check-out, he/she will be charged one night more than those actually enjoyed.
If the reservation is cancelled, the deposit will be forfeited. It will only be possible to cancel your booking without penalty at any time if, due to government regulations, travel is not permitted. If, for reasons of force majeure not attributable to the guests, the room booked is not available, the Vanzetta family undertakes to look for other accommodation with similar characteristics in local B&Bs or hotels. Any difference in price will be charged to the Vanzetta family.
2. Welcome
Each guest, on arrival, must hand over a valid identity document to be registered.The B&B has a private, unguarded car park. Please park your car in the spaces provided. Only the cars of guests can be left in the car park.The property has a separate entrance. With the room key you will also receive the key to the front door, which must always be locked. It is possible to use the appropriate spaces for storing skis, boots, bicycles and any other sports equipment. It is not allowed to bring these materials inside the structure and the rooms.
3. Rules of conduct
For the respect of all, during the standard hours (13.00-16.00 and 23.00-08.00) we ask you to behave in a manner appropriate to the family environment in which you find yourself. It is therefore recommended that you speak and move around the rooms while trying to respect the rest of others.Smoking is forbidden in the rooms and in all the environments of the structure. Smoking is only allowed in the outdoor areas (square or garden). Water is a precious commodity and we ask you to use it in moderation.Breakfast will be served from 7.30 to 9.30 with the buffet formula. At times other than those indicated, guests can agree with their families. Guests are not allowed to use electric cookers or other appliances with a potential electrical risk that they bring into the facility. The use of bottle warmers for small children is only permitted. Any food or drinks belonging to guests may be consumed in the living areas. We ask you not to consume food in the bedrooms.Rooms must be vacated by 10.00 am for daily cleaning. Please arrange your personal belongings so that they can be effectively cleaned. Excessive clutter or the excessive presence of personal effects on the beds or in the bathroom may effectively prevent cleaning from taking place.Bed linen is changed once a week or when guests change.It is possible to receive visitors in the common areas, always respecting the privacy of the other guests present and with prior agreement with the Vanzetta family.
For reasons of hygiene and possible allergies, it is not allowed to introduce animals in the common areas of the B&B.